IT Help Desk

Balsai infotech is your IT partner, who will help you to lead your organization forward with highly powerful IT strategies and creative solutions. Our IT help desk services are a blend of Remote Support, Networking, Email, IT Infrastructure and Office 365 Solutions. We serve you with the best knowledgeable and experienced experts who are available for you 24x7.

  • Managing the knowledge base
  • Problem resolution and escalation procedures
  • Adhering to Service Level Agreements (SLAs)
  • Self-Service options for end-users
  • Behave as a single point of contact (SPOC) for IT Support
  • Employ a tracking solution for all incoming incidents
  • Automated ticket tracking, email notifications, and routing
  • Basic Incident Management and Problem Management
  • Offers limited integrations with other IT Service Management Processes
  • Some applications/areas supported by specialty groups outside the help desk

    • Service Desk

  • Service/Self-Service Catalog
  • Integrate with, Asset Management, and Asset Discovery
  • Complete incorporation with other IT Service Management processes
  • Function as Single Point of Contact for all IT applications/areas/business processes
  • Enable the organization to be compliant with Service Level Management agreements

    • ITSM

  • Reduce IT costs
  • Improve customer satisfaction
  • Increase competitive advantage
  • enhance flexibility
  • Increase agility for new IT services
  • Enhance the quality of service
  • Improve governance and reduce risk